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When returning equipment to ELNO, an RMA (Return Material Agreement) number is assigned, and an RMA form must be completed to ensure optimal handling of the returned equipment.

How to request an RMA number?

Complete it and send it back to us via this contact page.
It will be immediately returned to you with an RMA number.

This RMA number must be indicated visibly on the outside of the package when sending the material.
The RMA form must be attached to your package when sending the material.

Why this procedure and an RMA number?

Compliance with this procedure and the use of the specific number are not mandatory, but they are a guarantee that your equipment will be handled quickly and that your request will be dealt with efficiently.

To visit us:
Download our detailed access map

From PARIS:
Take the PORTE MAILLOT direction A14 CERGY-PONTOISE - Take the PONT DE NEUILLY. Continue in the A14 CERGY-PONTOISE tunnel. In the tunnel take exit A86 direction CERGY-PONTOISE and take exit 2B BEZONS. Turn right QUAI VOLTAIRE then QUAI DE BEZONS (D311), turn left on RUE DU MARAIS then right on RUE MICHEL CARRÉ

From A1 CHARLES DE GAULLE AIRPORT:
Take the A1 towards PARIS/ PORTE DE LA CHAPELLE - Take the junction of the A86 towards ST-DENIS/CERGY-PONTOISE/COLOMBES - Take the A15 towards CERGY-PONTOISE/ARGENTEUIL ORGEMONT - Take exit 2 ARGENTEUIL(D311), stay on the left and follow ARGENTEUIL CENTRE and take the VOIE DES BORDS DE SEINE then the QUAI DE BEZONS - At the third traffic light turn right onto AVENUE DU MARAIS then 1st right onto RUE MICHEL CARRÉ

PUBLIC TRANSPORT:

SNCF ("French National Railway Company"):
From PARIS ST-LAZARE to GARE D'ARGENTEUIL then bus 272 STOP PLACE DU 11 NOVEMBRE RER C: From PARIS ST MICHEL to GARE D'ARGENTEUIL then bus 272 STOP PLACE DU 11 NOVEMBRE BUS: PORTE DE CHAMPERRET BUS 164 STOP PLACE DU 11 NOVEMBRE

BUS :
PORTE DE CHAMPERRET BUS 164 STOP PLACE DU 11 NOVEMBRE

TRAMWAY :
From PARIS PORTE DE VERSAILLES or PORTE DE LA DÉFENSE T2 to PONT DE BEZONS then BUS 272 STOP PLACE DU 11 NOVEMBRE