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Return Merchandise Authorization (RMA)

Return Merchandise Agreement  request process


 

image RMA FORM   Download Return Material Authorization Form (RMA)

 For any return of equipment at ELNO, a RMA (Return Material Agreement) is asigned, and a RMA form must be filled in order to ensure optimal treatment of the returned equipment.

How to request a RMA number ?


By Email

Download the RMA form

  • Complete it and send it to sav@elno.fr , the After-Sales Service will immediately return it with a RMA number.
  •          The RMA number must be clearly written and visible on the return parcel.
  •          The RMA form must be included in your package when sending the material.

 

Why a procedure and a RMA number?

 

Using this procedure and the specific number is not mandatory.It guarantees a faster equipment hand over and efficient processing of your request. 

Make sure the RMA number is clearly visible on the outside of your package and specified on the RMA form that should have been clealry completed and attached to the parcel.